{"id":301,"date":"2014-06-21T13:40:59","date_gmt":"2014-06-21T11:40:59","guid":{"rendered":"http:\/\/jix.im\/?page_id=301"},"modified":"2022-03-10T10:34:19","modified_gmt":"2022-03-10T09:34:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/jix.im\/pl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
<\/svg><\/span>I cannot register an account through the XMPP client.<\/div>

Registration from XMPP clients is currently disabled, please use the registration form on this page<\/a> instead.<\/p><\/div><\/div>

<\/svg><\/span>I didn’t receive an email to activate my account<\/div>
Check the Spam folder and all tabs in the other folders. If you can’t find this message, you can still access your account by resetting the password by using this page<\/a>.<\/div><\/div>
<\/svg><\/span>I just registered and receiving a password error when logging in<\/div>
Probably your account hasn’t been activated yet, please confirm your private email address first.<\/div><\/div>
<\/svg><\/span>I just registered and receiving a policy violation error when logging in<\/div>
Too many failed authentication attempts (wrong login or password) can block your IP address, make sure you’ve verified your private email address and try again after 60 minutes or contact the server administrator<\/a> to unblock your IP.<\/div><\/div>
<\/svg><\/span>I can’t login to account<\/div>
Make sure that you provided the correct username and password in the account settings. Try connecting again by manually entering the server address xmpp.jix.im<\/em> and port 5222<\/i> or 443<\/i>. Check that your instant messenger supports TLS 1.2 or newer.<\/div><\/div>
<\/svg><\/span>I don’t remember the account password<\/div>
To reset account password, use this page<\/a> and follow the instructions. If you haven’t set a private email address, you will not able to reset your password yourself.<\/div><\/div>
<\/svg><\/span>Is my account password stored securely?<\/div>
Passwords are not stored in the database at all, the server uses the SCRAM format. More about this mechanism you can read here<\/a>.<\/div><\/div>
<\/svg><\/span>How to create a persistent chat room?<\/div>
Persistent chat rooms can create only an MUC administrator. Send a request directly by XMPP to im@beherit.pl<\/a>. Remember that your room can’t be empty, because only popular rooms can get persistent state.<\/div><\/div>
<\/svg><\/span>I’ll be away for a few days, what will happen to the messages sent to me?<\/div>

Messages received during our absence are stored on the server until you log back into your account. To keep the server running stable, the number of such messages is limited to 1000 and messages older than 90 days are automatically deleted.<\/p><\/div><\/div>

<\/svg><\/span>Are there any restrictions for the message archive?<\/div>

The server currently has no limit in the number of archived messages, the only limitation is the storage of messages not older than 180 days. The functionality is disabled by default, use a compatible instant messenger to enable it.<\/p><\/div><\/div>

<\/svg><\/span>Are there any server restrictions?<\/div>

The server has some limitations, but only to keep the server running stable and every user has equal resources allocated. Below is the current list of restrictions.<\/p>\r\n